Shipping
In this section you will find all the information related to our shipping methods.
During sales periods, promotions or special campaigns, delivery times may be longer than usual.
Shipping
Delivery times for an order will depend on the shipping method selected. We offer the following shipping methods:
Mainland Spain, Balearic Islands, Portugal and France
- Home delivery: estimated delivery 2 - 3 working days. (*)
- Store collection (exclusive to mainland Spain): estimated delivery 2 - 3 working days. Collection period up to 30 calendar days. Available stores will be shown in the shipping section before completing the purchase. (*)
Second Life Programme
Shipping costs will always be charged on orders containing garments from the Second Life section.
Canary Islands
- Home delivery: estimated delivery 5 - 9 working days. The period starts counting from the shipment of the order.(*)
For orders to the Canary Islands, it will be necessary to provide a DNI or passport, which we will request by email prior to shipment. Additionally, the order may be subject, where applicable, to local taxes (IGIC) not related to Silbon, to be paid by the customer upon delivery.
European Union
- Home delivery: estimated delivery 5 - 7 working days. The period starts counting from the shipment of the order.(*)
International
- Home delivery: estimated delivery 5 - 9 working days. The period starts counting from the shipment of the order.(*)
For orders outside the European Union, it will be necessary to validate your ID or passport in advance in order to generate an intra-Community invoice. We will request the information by email and your order will not be shipped until we have it.
Customs duties and transport charges will be paid by the recipient once the order reaches the destination country, whenever applicable.
If the package is rejected once shipped, the costs generated during the shipping process will be deducted from the order amount.
In the event of loss or misplacement, the full amount of the order will be refunded.
General information
(*) These timeframes are approximate and start counting from the 24 working hours following the purchase date. Select store delivery if you spend time away from home or are on holiday. You will have up to 30 calendar days and extended opening hours to collect it. In addition, you will join our ECO initiative.
During sale periods, promotions or special campaigns, delivery times may be longer than usual.
Shipping to a store does not entail shipping costs.
Home delivery costs will be calculated before payment.
| País | Localización | Gastos de envío | Gratuito |
|---|---|---|---|
| España | Península | 3,90€ | A partir de 49€ |
| Islas Baleares | 3,90€ | A partir de 49€ | |
| Islas Canarias | 10€ | A partir de 100€ | |
| Portugal | Península | 3,90€ | A partir de 49€ |
| Francia | Francia | 3,90€ | A partir de 49€ |
| Europa Zona I | Alemania, Austria, Bélgica, Dinamarca, Eslovaquia, Eslovenia, Países Bajos, Irlanda, República Checa, Polonia y Hungría. | 3,90€ | A partir de 49€ |
| Europa Zona II | Italia peninsular y Luxemburgo | 3,90€ | A partir de 49€ |
| Europa Zona III | Bulgaria, Croacia, Finlandia, Letonia, Lituania, Rumania, Serbia y Suecia | 30€ | No |
| Suiza | 40€ | No | |
| América | USA y Canadá | 40€ | No |
| Europa Zona IV | Albania, Chipre, Bosnia, Grecia, Islas Feroe, Malta, Macedonia y Montenegro | 50€ | No |
| Otros | Turquía | 65€ | No |
Once payment has been authorised, you will receive an email with your order number. From that moment on, you will be able to check the status of your order in the “My orders” section.
Once shipped, you will receive a shipping confirmation email including a tracking link. Through this link, you will be able to know the status and location of your order at any time.