Shipping types and delivery times

Shipping times are 3 - 5 business days. The period begins counting from the shipment of the order. For orders from outside the EU, it must be specified that your order will not be sent until the customer provides their ID or passport for the intra-community invoice, which will be requested by email. During periods of sales, promotions or special campaigns the delivery time may be longer than usual. The shipment of your order will be carried out by the transport company UPS.

Once payment is authorized, you will receive an email with the order number. From that moment on, you can check the status of your order in the "My Orders" section. Once shipped, you will receive a shipping confirmation email that will include a tracking link. Through this link, you will know the status and location of your order at any time.

Change shipping address of an order

If you need to modify the delivery address you must contact our online service department in the "contact" section as soon as possible.

If the order does not meet your expectations, you can make a return or exchange by mail by clicking here.

Charges will be calculated prior to payment and may vary depending on delivery city.

Return or exchange deadlines and costs You have 30 calendar days from when your order is shipped to request an exchange or return. The cost of the first return or exchange will be free in mainland Spain and Portugal. The costs of the first return or exchange in the Balearic Islands will be assumed by the buyer. Returns or subsequent exchanges of the same order will have a cost of €3.90. Returns or exchanges at home will be managed through SEUR. Returns or exchanges at the pickup point will be managed through the Post Office. Ways to process a return or exchange In a physical store: go to your nearest Silbon store with the order delivery note or confirmation email and the garment(s) to be returned or exchanged. Exchanges or returns cannot be processed in Silbon stores at El Corte Inglés or Outlet stores. Request a return/exchange at home or at a pickup point here. Return or exchange conditions To process a return or exchange, the items must retain all original labels and/or packaging, be in perfect condition and not have been used. Gift cards, underwear, masks or socks cannot be exchanged or returned. Only one exchange can be requested per garment . If the product has been changed and the new one does not meet your expectations, contact our customer service here . Repayment period Instant refunds will be available immediately to the account you indicate during the exchange or return request. If the selected refund method is not instant, the credit will be made to the same payment method used to process the order and it will be effective in a maximum of 14 days. If you return your order in store, the refund will be made in the same payment method with which you processed the order and it may take up to 14 days to be reflected in your account.

Deadlines and return costs You have 30 calendar days from when your order is shipped to request a return. The customer will bear the cost of the return. Exchanges of items are not allowed. Return conditions To process a return, the items must retain all original labels and/or packaging, be in perfect condition and not have been used. Returns of gift cards, underwear, masks or socks cannot be requested. Repayment period Instant refunds will be available immediately to the account you indicate during the exchange or return request. If the refund method selected is not instant, the credit will be made in the same payment method used to process the order and will be effective in a maximum of 14 days.

Hours, locations, services... everything you need to know about our Silbon stores and points of sale. Click here to access.

What is Made to Measure?

Tailored suit service. The customization possibilities for each garment are multiple and will allow you to get a unique custom-made suit true to the Silbon style, but adapted to your personality.

Check out the stores that have this service available here .

In our stores we will advise you on the entire process with the help of the best experts. You can make an appointment here.

What is Silbon People?

Silbon People is Silbon's loyalty program with which you can accumulate discounts with all your purchases. You can also deduct the accumulated balance on your future purchases and redeem points accumulated for purchases for rewards. All of this in physical stores and also online.

Advantages of belonging to the club

Savings program: accumulate discounts for purchases made in a physical store or on the website to redeem on future purchases. The more purchases you accumulate, the more discount you can get with your purchases. Direct discount program: redeem the accumulated amount or enjoy other discounts or private sales for a limited time. Rewards: accumulate 1 point for every €10 purchase. You can redeem rewards for gifts in a physical store or online. You can get more information in the Benefits section once you have joined the club. Promotions: enjoy exclusive offers and benefits, tailored to your preferences and interaction with Silbon. Publications: access news and updates according to your preferences. Gift Coupons: Items that you can buy or even give to other users using a digital coupon with a personalized dedication. Credit Card: Digital card to immediately return the balance of a refund. Digital Ticket. Digitization of the ticket, both for purchases made in a physical store and online.

The Silbon People savings program consists of 4 levels based on the accumulated spending in Silbon, both in a physical store and online. “Junior” level: for users from the moment of registration. They accumulate a 2% discount on their purchases to redeem on future orders. “Senior” level: for clients who have spent more than €1,000 in a period of 18 months. They accumulate a 4% discount on their purchases to redeem on future orders. “Master” level: for clients who have spent more than €2,500 in a period of 18 months. They accumulate an 8% discount on their purchases to redeem on future orders. “VIP” level: for clients who have spent more than €7,000 in a period of 18 months. They accumulate a 12% discount on their purchases to redeem on future orders. After 18 months the membership level will be recalculated and you may change levels.

On the website by clicking here Downloading the Silbon APP in your mobile store Through WhatsApp by clicking here In stores through the QR enabled for this

The Silbon People loyalty program is in force in all Silbon physical stores in Spain and on the Spanish website. Currencies other than the Euro (€), “El Corte Inglés” centers, Silbon outlets, multi-brand stores, Amazon or third-party physical or online stores that may sell Silbon brand products are excluded from the scope of application.

Membership in the Silbon People program is free and requires no initial purchase to access. To access and redeem the benefits associated with your Silbon People account, it is necessary and mandatory to identify yourself in physical stores using the QR code of the APP or Wallet and on the website by logging in or registering.

Silbon may communicate commercial information and information about the Silbon People loyalty program through email, SMS, push notifications, app, WhatsApp or through wallet pass. All communications can be managed by the user in the “Notifications” section.

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Under "Orders" you can easily view your current order information and order history.

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In "Addresses" you can add delivery addresses for future purchases. If you want to change or delete them, click "Edit" or "Delete." Please remember that you will need to change or update addresses before completing your order.

Item Availability

All orders are subject to item availability. In the event that we cannot send you the product for any reason, we reserve the right to notify you by email and proceed to cancel the order and refund the amount using the same payment method used in the purchase process.

PAYMENTS

Payment by credit or debit card

If you make payment by credit or debit card, your data will be collected and processed with SLL encryption so that neither Silbon nor third parties will be able to access it.

Credit card payments are subject to authorizations and verifications by the issuing entity, which must authorize the payment to formalize the purchase. If your card is rejected it may be due to the following reasons:

Expired card
You may have exceeded your credit limit
The fields you have entered may not be correct. In this case, check the data again.

Payment with paypal

You can pay with PayPal Express or select PayPal as the payment method in the payment part of the purchase process.

GIFT CARD

Gift card

We have two gift cards for sale so you can receive them at your home and give them to whoever you want.

It is not possible to use discounts for the purchase of gift cards.

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