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Legal warning

Purpose and use of data

We will use your personal data for the following purposes:

  • Shopping. Manage your purchases, make reservations for those products that we do not have available at the time of purchase, carry out the contractual relationship, etc.
  • Online store. Manage orders placed through the website, send you information about the status of deliveries and process product returns.
  • Customer Support. Respond to requests for information, complaints and other questions that you may ask us.
  • Legal obligation. Comply with legal obligations derived from the contractual relationship, for example, billing for contracted services.
  • Marketing. Keep you informed about our promotions, news, events and other news that may be of interest to you.
  • Manage your rights. Address the rights that assist you regarding the protection of your personal data.

Failure to provide personal data for the purposes that we have indicated will make it impossible for you to register in our online store, place orders, provide you with the requested service, or receive information about SILBON products and services.

Legitimate basis for processing and retention period

We will process your data according to the following bases of legitimacy:

Execution of a contract
  • Your data will be necessary to execute the purchase and sale contract, failure to provide this data means the impossibility of providing the requested service (manage orders, make online purchases, respond to your requests for information, etc.) In this case, the data will be kept for as long as the business relationship lasts.
Legal obligations
  • At SILBON we must comply with a series of legal obligations for which the processing of your data is necessary, for example the issuance of sales invoices. The data will be kept for the legally required periods.
Consent
  • In the event that we send you marketing material (promotions, news, etc.) by email, SMS or any other electronic means, we will have your consent.
  • The data will be kept as long as you do not request your cancellation.
  • We inform you that you will have the right to withdraw your consent at any time, without affecting the legality of the treatment based on the consent prior to your withdrawal.
Automated decisions and profiling
  • We inform you that at SILBON we do not carry out data processing based on automated decisions, including profiling.
Communication of your data
  • Entities related to SILBON called data processors may access your personal data, such as accounting and tax consultancy, service providers, maintenance companies, etc.
  • We may also communicate your data to administrations and public bodies to comply with legal obligations (for example to the Tax Agency).
  • The service providers we hire are located in the European Economic Area, so we do not carry out international data transfers.

Rights

You can exercise the rights set out below before SILBÓN CLÁSICO, SL, at the address listed at the beginning of this Privacy Policy, or by sending an e-mail to the email address of our Data Protection Officer: protecciondatos@silbon .es accompanying a copy of the DNI.

Right of access
  • You have the right to obtain confirmation as to whether or not at SILBON we are processing data that concerns you, as well as to access the following information: the purposes of the processing; the categories of data being processed; the recipients or categories of recipients to whom they have been or will be communicated; if possible, the envisaged period of storage of the personal data or, if not possible, the criteria used to determine this period
Right to rectification
  • You have the right to rectify your personal data when it is inaccurate. You also have rights to complete them when they are incomplete. If you are registered on our website, it may be easier for you to correct them directly by modifying your profile.
Right to erasure/right to be forgotten
  • You have the right to have your personal data deleted when the data is no longer necessary for the purposes for which it was collected, or when you withdraw your consent and the processing is not based on another legal basis.
Right of limitation
  • You have the right to request the limitation of data processing, in which case we will only keep them for the exercise or defense of claims.
Portability right
  • You have the right to receive the data that concerns you in a structured, commonly used and machine-readable format, and to transmit it to another controller when the processing is based on consent or a contract, and is carried out by automated means.
Right to object
  • You have the right to object to the processing of your personal data when they are subject to processing based on the public or legitimate interest pursued by SILBON, including profiling. In such case, SILBON will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims.
Right to file a claim
  • You have the right to file a claim with the Spanish Data Protection Agency

Second Life

By accessing, using or transacting in Silbon Second Life, the participant accepts the following terms and conditions:

By accessing, using or transacting in Silbon Second Life, the participant accepts the following terms and conditions:

  • Be registered in the Silbon People Loyalty Program.
  • All redeemed items must be the legal property of the participant.
  • The consumer can participate in our program by redeeming a maximum of 3 items per month at participating stores.
  • The balance for the redeemed items will be issued through the Silbon People Loyalty Program.
  • The recharged balance will be available for the purchase of Silbon clothing and items on the website and in stores (not valid for purchases at El Corte Inglés or Outlet).
  • The condition of the item to be accepted, the balance charged for each item redeemed, and the retail price are determined by Silbon.
  • Silbon reserves the right to reject items for any reason at its sole discretion.
  • Redeemed items will not be returned to the participant for any reason. All exchanges are final.
  • Silbon Second Life items will be available for sale to the public on the Silbon website.
  • Silbon Second Life items are second-hand items and may show signs of wear and tear, we recommend washing before use.
  • Clothing purchased in Second Life will only be sent to physical stores, so the customer must select the store where they wish to pick up the product at the time of purchase. If the order also contains another new garment, the shipment will also be to our stores.
  • The delivery time for Second Life purchases in physical stores is 4-7 business days.
  • Garments obtained through collaborations with the brand are not accepted.
  • Returns are not accepted on items purchased Second Life.
  • The Terms of Trade may be modified from time to time. Please refer to the Silbon Second Life website for the latest Terms and Conditions.