Return or exchange deadlines and costs

• You have 30 calendar days from the date your order is shipped to request a size exchange or a return.**
  
• Returns delivered to a SEUR pickup point are free of charge. It is recommended to submit a single request to process the exchange or return.
  
• Returns or exchanges at pickup points will be managed through SEUR.
  
• Return costs in the Balearic Islands will be borne by the customer.

**The first exchange or return of each order is free. A fee of €1.95 will apply to any additional exchanges or returns.

Ways to process a return or exchange

• In-store returns: visit your nearest Silbon store with the order slip or confirmation email and the item(s) to be returned. Exchanges cannot be processed in-store; a return and a new purchase will be carried out instead. Returns or exchanges cannot be processed at Silbon stores in El Corte Inglés or Outlet stores.
• Request a return/exchange at home or a pickup point here.
  

Return or exchange conditions

To process a return or exchange, items must retain all original tags and/or packaging, be in perfect condition and not have been used.

Gift cards and underwear cannot be exchanged or returned.

Refund period

• Instant refunds will be immediately available in the account you provide during the exchange or return request.
• If the selected refund method is not instant, the payment will be made in the same payment method used for the purchase.
  process the order and it will be effective within a maximum of 14 days.*
• If you return your order in store, the refund will be made using the same payment method you used to process the order and may take up to 14 days to appear in your account.*

*These times may be slightly longer during sales periods.

Return or exchange deadlines and costs

• You have 30 calendar days from the date your order is shipped to request a return.
• Returns to pickup points will be handled through SEUR.
• Return shipping costs in the Canary Islands will be borne by the buyer.

Ways to process a return or exchange

• Request a return at a pickup point here.

Return conditions

• To process a return, items must retain all original labels and/or packaging, be in perfect condition, and have not been used.
• Underwear cannot be returned.

Refund period

• Instant refunds will be available immediately to the account you specify during the return request.
• If the selected refund method is not instant, the refund will be issued to the same payment method used to process the order and will be effective within a maximum of 14 days.*

*These timeframes may be slightly longer during sale periods.

Return deadlines and costs

• You have 30 calendar days from the date your order is shipped to request a return.**
• The customer will be responsible for managing the return and any associated costs. Exchanges are not permitted.

Return conditions

• To process a return, items must retain all original labels and/or packaging, be in perfect condition, and have not been used.
• Gift cards, underwear, face masks, or socks cannot be returned.
• The return address will be as follows:

SILBON ESPAÑA SL. - RETURNS
12 FAUSTO GARCIA TENA STREET
14014 - CORDOBA (SPAIN)

Refund period

• Instant refunds will be available immediately to the account you specify during the exchange or return request.
• If the selected refund method is not instant, the refund will be made to the same payment method used to process the order and will be effective within a maximum of 14 days.

If an item presents a defect or fault and the return period has already expired, the customer must notify our customer service team.

Once the issue has been verified, the return will be managed either through the issuance of a voucher for use on the website or in store, or through the replacement of the same item, subject to availability.