FAQ
You have doubts? In this section we solve the most frequent ones. Remember that you can always contact our customer service so we can help you as soon as possible.
MY ACCOUNT
In this section, you can check your name, surname, telephone number, email and subscription to the Newsletter.
Under "Orders" you can easily view your current order information and order history.
In "Addresses" you can add delivery addresses for future purchases. If you want to change or delete them, click "Edit" or "Delete." Please remember that you will need to change or update addresses before completing your order.
All orders are subject to item availability. In the event that we cannot send you the product for any reason, we reserve the right to notify you by email and proceed to cancel the order and refund the amount using the same payment method used in the purchase process.
PAYMENTS
If you make payment by credit or debit card, your data will be collected and processed with SLL encryption so that neither Silbon nor third parties will be able to access it.
Credit card payments are subject to authorizations and verifications by the issuing entity, which must authorize the payment to formalize the purchase. If your card is rejected it may be due to the following reasons:
- Expired card
- You may have exceeded your credit limit
- The fields you have entered may not be correct. In this case, check the data again.
You can pay with PayPal Express or select PayPal as the payment method in the payment part of the purchase process.
GIFT CARD
We have two gift cards for sale so you can receive them at your home and give them to whoever you want.
It is not possible to use discounts for the purchase of gift cards.
MADE TO MEASURE
Tailored suit service.
The customization possibilities for each garment are multiple and will allow you to get a unique custom-made suit true to the Silbon style, but adapted to your personality.
Check out the stores that have this service available here .
In our stores we will advise you on the entire process with the help of the best experts. You can make an appointment here.