FAQs
You have doubts? In this section we solve the most frequent ones. Remember that you can always contact our customer service so we can help you as soon as possible.
MY ACCOUNT
In this section, you can check your name, surname, telephone number, email and subscription to the Newsletter.
Under "Orders" you can easily view your current order information and order history.
In "Addresses" you can add delivery addresses for future purchases. If you want to change or delete them, click "Edit" or "Delete." Please remember that you will need to change or update addresses before completing your order.
In this section, you can process the returns of your orders. We will keep you informed at all times by email of the status of the return.
If you have marked any product in the catalog as a favorite, it will appear in this section
SHIPPING AND DELIVERY
Shipping times are 5 - 6 business days. The period begins counting from the shipment of the order.
During periods of sales, promotions or special campaigns the delivery time may be longer than usual.
The shipment of your order will be carried out by the transport company UPS.
País | Localización | Gastos de envío | Gratuito |
---|---|---|---|
España | Península | 3,90€ | A partir de 49€ |
Islas Baleares | 3,90€ | A partir de 49€ | |
Islas Canarias | 25€ | A partir de 100€ | |
Ceuta y Melilla | 30€ | No | |
Portugal | Portugal | 3,90€ | A partir de 49€ |
Francia | Francia | 3,90€ | A partir de 49€ |
Europa Zona I | Alemania, Austria, Bélgica, Dinamarca, Eslovaquia, Eslovenia, Países Bajos, Irlanda, República Checa, Polonia y Hungría. | 3,90€ | A partir de 49€ |
Europa Zona II | Italia y Luxemburgo | 3,90€ | A partir de 49€ |
Europa Zona III | Bulgaria, Croacia, Finlandia, Letonia, Lituania, Rumania, Serbia y Suecia | 30€ | No |
Suiza | 40€ | No | |
América | USA, México y Canadá | 40€ | No |
Europa Zona IV | Albania, Chipre, Bosnia, Grecia, Islas Feroe, Malta, Macedonia y Montenegro | 50€ | No |
Otros | Argentina, Brasil, Chile, Colombia, Turquía y Uruguay | 65€ | No |
Once payment is authorized, you will receive an email with the order number. From that moment on, you can check the status of your order in the "My Orders" section.
Once shipped, you will receive a shipping confirmation email that will include a tracking link. Through this link, you will know the status and location of your order at any time.
All orders are subject to item availability. In the event that we cannot send the product for any reason, we reserve the right to notify you by email and proceed to cancel the order and refund the amount using the same payment method used in the purchase process.
If you need to modify the delivery address you must contact our online service department in the "contact" section as soon as possible.
If the order does not meet your expectations, you can make a return or exchange by mail by clicking here.
Charges will be calculated prior to payment and may vary depending on delivery city.
RETURNS & EXCHANGES
Return or exchange deadlines and costs
- You have 30 calendar days from when your order is shipped to request an exchange or return.
- The cost of the first return or exchange will be free in mainland Spain and Portugal. The costs of the first return or exchange in the Balearic Islands will be assumed by the buyer.
- Returns or subsequent exchanges of the same order will have a cost of €3.90.
- Returns or exchanges at home will be managed through SEUR.
- Returns or exchanges at the pickup point will be managed through the Post Office.
Ways to process a return or exchange
- In a physical store: go to your nearest Silbon store with the order delivery note or confirmation email and the garment(s) to be returned or exchanged. Exchanges or returns cannot be processed in Silbon stores at El Corte Inglés or Outlet stores.
- Request a return/exchange at home or at a pickup point here.
Return or exchange conditions
- To process a return or exchange, the items must retain all original labels and/or packaging, be in perfect condition and not have been used.
- Gift cards, underwear, masks or socks cannot be exchanged or returned.
- Only one exchange can be requested per garment . If the product has been changed and the new one does not meet your expectations, contact our customer service here .
Repayment period
- Instant refunds will be available immediately to the account you indicate during the exchange or return request.
- If the selected refund method is not instant, the credit will be made to the same payment method used to
process the order and it will be effective in a maximum of 14 days. - If you return your order in store, the refund will be made in the same payment method with which you processed the order and it may take up to 14 days to be reflected in your account.
Return or exchange deadlines and costs
- You have 30 calendar days from when your order is shipped to request an exchange or return.
- Returns or subsequent exchanges of the same order will have a cost of €9.
- Only one exchange can be requested per garment.
- You must take your return or exchange to your nearest GLS point.
Ways to process a return or exchange
- In a physical store: go to your nearest Silbon store with the order delivery note or confirmation email and the garment(s) to be returned or exchanged.
- Request a return/exchange at your nearest pickup point by clicking here
Conditions for return or exchange
- To process a return or exchange, the items must retain all the original labels and/or packaging, be in perfect condition and not have been used.
- Gift cards, underwear, masks or socks cannot be exchanged or returned.
- Only one exchange can be requested per garment . If the product has been changed and the new one does not meet your expectations, contact our customer service here .
Repayment period
- Instant refunds will be available immediately to the account you indicate during the exchange or return request.
- If the refund method selected is not instant, the credit will be made in the same payment method used to process the order and will be effective in a maximum of 14 days.
- If you return your order in store, the refund will be made to the same payment method with which you processed the order and it may take up to 14 days to be reflected in your account.
Deadlines and return costs
- You have 30 calendar days from when your order is shipped to request a return.
- The client will bear the cost of €9. Exchanges of items are not allowed.
- You can request a refund by clicking here .
Conditions for return
- To process a return or exchange, the items must retain all the original labels and/or packaging, be in perfect condition and not have been used.
- Gift cards, underwear, masks or socks cannot be exchanged or returned.
- Only one exchange can be requested per garment . If the product has been changed and the new one does not meet your expectations, contact our customer service here .
Repayment terms
- Once we receive the merchandise in our warehouse, the return will be made within the following 14 days.
- Once the refund has been processed, it may take up to 14 days to be reflected in your account.
Deadlines and return costs
- You have 30 calendar days from when your order is shipped to request a return.
- The customer will bear the cost of the return. Exchanges of items are not allowed.
Return conditions
To process a return, the items must retain all original labels and/or packaging, be in perfect condition and not have been used.
Returns of gift cards, underwear, masks or socks cannot be requested.
Repayment period
Instant refunds will be available immediately to the account you indicate during the exchange or return request.
If the refund method selected is not instant, the credit will be made in the same payment method used to process the order and will be effective in a maximum of 14 days.
PAYMENTS
If you make payment by credit or debit card, your data will be collected and processed with SLL encryption so that neither Silbon nor third parties will be able to access it.
Credit card payments are subject to authorizations and verifications by the issuing entity, which must authorize the payment to formalize the purchase. If your card is rejected it may be due to the following reasons:
- Expired card
- You may have exceeded your credit limit
- The fields you have entered may not be correct. In this case, check the data again.
You can pay with PayPal Express or select PayPal as the payment method in the payment part of the purchase process.
GIFT CARD
We have two gift cards for sale so you can receive them at your home and give them to whoever you want.
It is not possible to use discounts for the purchase of gift cards.