Recover password

Delivery times for an order will depend on the type of shipping selected. We offer the following shipping methods:

• Home delivery: estimated delivery 1 - 4 business days.
• Pickup in store: estimated delivery 1 - 4 business days. The available stores will be shown in the shipping section before completing the purchase.
• Pickup at Pickup point: estimated delivery 1 - 4 business days. You will be able to choose the collection point only after paying for the order.

Select delivery to store or pickup point if you spend time away from home or are on vacation. You will have several days and ample time to pick it up. Additionally, you will join our ECO initiative .

These deadlines are indicative and begin counting from 24 business hours following the purchase date.

During periods of sales, promotions or special campaigns the delivery time may be longer than usual.

Shipments to the Canary Islands will be subject to additional customs and/or import charges that will be borne by the customer.

In the case of placing an order outside the European Union, customs taxes and transport fees will be charged upon arrival in the destination country whenever applicable. These charges must be paid by the recipient.

The shipment of your order will be carried out by the transport company Seur and UPS if the order is international.

Once payment is authorized, you will receive an email with the order number. From that moment on, you can check the status of your order in the "My Orders" section.

Once shipped, you will receive a shipping confirmation email that will include a tracking link. Through this link, you will know the status and location of your order at any time.

All orders are subject to item availability. In the event that we cannot send the product for any reason, we reserve the right to notify you by email and proceed to cancel the order and refund the amount using the same payment method used in the purchase process.

If you need to modify the delivery address you must contact our online service department in the "contact" section as soon as possible.

If the order does not meet your expectations, you can make the return or exchange in our Silbon stores (except Silbon El Corte Inglés stores and Outlet stores). If you wish to process the return or exchange by mail or at a pickup point, you can do so by clicking here.

Changes at home or at a pickup point are only available in certain provinces.

Home delivery costs will be calculated before payment.

In general terms in Peninsular Spain and Portugal the shipping costs are €3.90 if the order does not exceed €49. They will be free for purchases over €49.

Canary Islands shipments are not made at the moment.

In the Balearic Islands, Ceuta and Melilla, costs will be calculated before payment and may vary depending on the shipping city.

Shipping to a store or pickup point does not entail shipping costs.

Return or exchange deadlines and costs

• You have 30 calendar days from when your order is shipped to request an exchange or return.
• The cost of the first return or exchange will be free. Returns or subsequent exchanges of the same order will have a cost of €3.90.
• Returns or exchanges at home will be managed through SEUR.
• Returns or exchanges at the pickup point will be managed through the Post Office.

Ways to process a return or exchange

• In a physical store: go to your nearest Silbon store with the order delivery note or confirmation email and the garment(s) to be returned or exchanged. Exchanges or returns cannot be processed in Silbon stores at El Corte Inglés or Outlet stores.
• Request a return/exchange at home or at a pickup point here.

Return or exchange conditions

• To process a return or exchange, the items must retain all the original labels and/or packaging, be in perfect condition and not have been used.
• Gift cards, underwear, masks or socks cannot be exchanged or returned.
• Only one exchange can be requested per garment . If the product has been changed and the new one does not meet your expectations, contact our customer service here .

Repayment period

• Instant refunds will be available immediately to the account you indicate during the exchange or return request.
• If the selected refund method is not instant, the credit will be made to the same payment method used to
  process the order and it will be effective in a maximum of 14 days.
• If you return your order in store, the refund will be made to the same payment method with which you processed the order and it may take up to 14 days to be reflected in your account.

Return or exchange deadlines and costs

• You have 30 calendar days from when your order is shipped to request an exchange or return.
• The cost of the first return or exchange will be free. Returns or subsequent exchanges of the same order will have a cost of €3.90.
• Only one exchange can be requested per garment.
• You must take your return or exchange to your nearest GLS point.

Ways to process a return or exchange

• In a physical store: go to your nearest Silbon store with the order delivery note or confirmation email and the garment(s) to be returned or exchanged.
• Request a return/exchange at your nearest pickup point by clicking here
  

Conditions for return or exchange

• To process a return or exchange, the items must retain all the original labels and/or packaging, be in perfect condition and not have been used.
• Gift cards, underwear, masks or socks cannot be exchanged or returned.
• Only one exchange can be requested per garment . If the product has been changed and the new one does not meet your expectations, contact our customer service here .

Repayment period

• Instant refunds will be available immediately to the account you indicate during the exchange or return request.
• If the refund method selected is not instant, the credit will be made in the same payment method used to process the order and will be effective in a maximum of 14 days.
• If you return your order in store, the refund will be made to the same payment method with which you processed the order and it may take up to 14 days to be reflected in your account.

Deadlines and return costs

• You have 30 calendar days from when your order is shipped to request a return.
• The client will bear the cost of €9. Exchanges of items are not allowed.
• You can request a refund by clicking here .

Conditions for return

• To process a return or exchange, the items must retain all the original labels and/or packaging, be in perfect condition and not have been used.
• Gift cards, underwear, masks or socks cannot be exchanged or returned.
• Only one exchange can be requested per garment . If the product has been changed and the new one does not meet your expectations, contact our customer service here .

Repayment terms

• Once we receive the merchandise in our warehouse, the return will be made within the following 14 days.
• Once the refund has been processed, it may take up to 14 days to be reflected in your account.

Deadlines and return costs

• You have 30 calendar days from when your order is shipped to request a return.
• The customer will bear the cost of the return. Exchanges of items are not allowed.
  

Return conditions

To process a return, the items must retain all original labels and/or packaging, be in perfect condition and not have been used.

Returns of gift cards, underwear, masks or socks cannot be requested.

Repayment period

Instant refunds will be available immediately to the account you indicate during the exchange or return request.

If the refund method selected is not instant, the credit will be made in the same payment method used to process the order and will be effective in a maximum of 14 days.

If you make payment by credit or debit card, your data will be collected and processed with SLL encryption so that neither Silbon nor third parties will be able to access it.

Credit card payments are subject to authorizations and verifications by the issuing entity, which must authorize the payment to formalize the purchase. If your card is rejected it may be due to the following reasons:

• Expired card
• You may have exceeded your credit limit
• The fields you have entered may not be correct. In this case, check the data again.

You can pay with PayPal Express or select PayPal as the payment method in the payment part of the purchase process.

Divide your payment into 3 completely free

Divide the payment of your order into 3 equal payments, without any added cost. One payment a month. Without further ado. Instantly and without paperwork.

For example, if you choose to pay for an order of €100 in 3 months, you would pay €33.33 at the time of purchase and another €33.33 the following two months. The monthly charge is automatic on your card.

Always the same day of the month that you made the purchase. If that day is not the best for you, you can change it at no extra cost.

This is how easy and quick it is to divide your payment into 3 with SeQura:

Buy Now, Pay Later (up to 7 days after shipping)

Receive your order and check it calmly before paying. When your order leaves the store we will notify you and you will have 7 days to check and pay, without additional costs.

This is how easy, fast and secure it is to buy with Pay Later from SeQura:

1. Select Pay Later as the payment method when completing your purchase.

2. Enter your information (ID and mobile). Without entering payment details and without added cost.

3. Enjoy your purchase! Check your order and pay for it up to 7 days after shipping. SeQura will notify you by email of the date and method of payment.

If you have questions, resolve them here .

We have two gift cards for sale so you can receive them at your home and give them to whoever you want.

It is not possible to use discounts for the purchase of gift cards.

Hours, locations, services... everything you need to know about our Silbon stores and points of sale.

Click here to access.

Tailored suit service.

The customization possibilities for each garment are multiple and will allow you to get a unique custom-made suit true to the Silbon style, but adapted to your personality.

Check out the stores that have this service available here .

In our stores we will advise you on the entire process with the help of the best experts. You can make an appointment here.

Silbon People is Silbon's loyalty program with which you can accumulate discounts with all your purchases. You can also deduct the accumulated balance on your future purchases and redeem points accumulated for purchases for rewards.

All of this in physical stores and also online.

1. Savings program: accumulate discounts for purchases made in a physical store or on the website to redeem on future purchases. The more purchases you accumulate, the more discount you can get with your purchases.
2. Direct discount program: redeem the accumulated amount or enjoy other discounts or private sales for a limited time.
3. Rewards: accumulate 1 point for every €10 purchase. You can redeem rewards for gifts in a physical store or online. You can get more information in the Benefits section once you have joined the club.
4. Promotions: enjoy exclusive offers and benefits, tailored to your preferences and interaction with Silbon.
5. Publications: access news and updates according to your preferences.
6. Gift Coupons: Items that you can buy or even give to other users using a digital coupon with a personalized dedication.
7. Credit Card: Digital card to immediately return the balance of a refund.
8. Digital Ticket. Digitization of the ticket, both for purchases made in a physical store and online.

The Silbon People savings program consists of 4 levels based on the accumulated spending in Silbon, both in a physical store and online.

1. “Junior” level: for users from the moment of registration. They accumulate a 2% discount on their purchases to redeem on future orders.
2. “Senior” level: for clients who have spent more than €1,000 in a period of 18 months. They accumulate a 4% discount on their purchases to redeem on future orders.
3. “Master” level: for clients who have spent more than €2,500 in a period of 18 months. They accumulate an 8% discount on their purchases to redeem on future orders.
4. “VIP” level: for clients who have spent more than €7,000 in a period of 18 months. They accumulate a 12% discount on their purchases to redeem on future orders.

After 18 months the membership level will be recalculated and you may change levels.

• On the website by clicking here
• Downloading the Silbon APP in your mobile store
• Through WhatsApp by clicking here
• In stores through the QR enabled for this

The Silbon People loyalty program is in force in all Silbon physical stores in Spain and on the Spanish website.

Currencies other than the Euro (€), “El Corte Inglés” centers, Silbon outlets, multi-brand stores, Amazon or third-party physical or online stores that may sell Silbon brand products are excluded from the scope of application.

Membership in the Silbon People program is free and requires no initial purchase to access.

To access and redeem the benefits associated with your Silbon People account, it is necessary and mandatory to identify yourself in physical stores using the QR code of the APP or Wallet and on the website by logging in or registering.

Silbon may communicate commercial information and information about the Silbon People loyalty program through email, SMS, push notifications, app, WhatsApp or through wallet pass.

All communications can be managed by the user in the “Notifications” section.