Return or exchange periods and costs

• You have 30 calendar days from the date your order is shipped to request a size exchange or a return.
• Returns delivered to store or a SEUR pickup point are free of charge. It is recommended to make a single request to process the exchange or return.(*)
• Returns or exchanges at pickup points are handled through SEUR and via UPS in France and Portugal.
• The cost of returns in the Balearic Islands will be borne by the customer.

*The first exchange or return for each order is free. Any additional exchanges or returns will incur a charge of €1.95.

*In-store returns are only available in mainland Spain.

Ways to process a return or exchange

• In-store returns: go to your nearest Silbon store with the QR code sent to your email and the garment(s) to be returned. Exchanges cannot be processed in store; a return and a new sale will be processed instead. Exchanges and returns cannot be processed in Silbon stores located in El Corte Inglés or Outlet stores.
• Online returns: Request a return/exchange at a pickup point here.

Return or exchange conditions

• To process a return or exchange, items must keep all original labels and/or packaging, be in perfect condition and must not have been used.
• Exchanges or returns of underwear and socks cannot be requested.

Refund period

• Instant refunds will be available immediately to the account you indicate during the exchange or return request.
• If the selected refund method is not instant, the refund will be issued to the same payment method used for the order and will be effective within a maximum of 14 days.*
• If you return your order in store, the refund will be made to the same payment method used for the order and may take up to 14 days to appear in your account. *

*These periods may be slightly longer during Sale periods.

Return or exchange periods and costs

• You have 30 calendar days from the date your order is shipped to request a size exchange or a return.
• Returns delivered to store or a SEUR pickup point are free of charge. It is recommended to make a single request to process the exchange or return.(*)
• Returns or exchanges at pickup points are handled through SEUR and via UPS in France and Portugal.
• The cost of returns in the Balearic Islands will be borne by the customer.

*The first exchange or return for each order is free. Any additional exchanges or returns will incur a charge of €1.95.

*In-store returns are only available in mainland Spain.

Ways to process a return or exchange

• In-store returns: go to your nearest Silbon store with the QR code sent to your email and the garment(s) to be returned. Exchanges cannot be processed in store; a return and a new sale will be processed instead. Exchanges and returns cannot be processed in Silbon stores located in El Corte Inglés or Outlet stores.
• Online returns: Request a return/exchange at a pickup point here.

Return or exchange conditions

• To process a return or exchange, items must keep all original labels and/or packaging, be in perfect condition and must not have been used.
• Exchanges or returns of underwear and socks cannot be requested.

Refund period

• Instant refunds will be available immediately to the account you indicate during the exchange or return request.
• If the selected refund method is not instant, the refund will be issued to the same payment method used for the order and will be effective within a maximum of 14 days.*
• If you return your order in store, the refund will be made to the same payment method used for the order and may take up to 14 days to appear in your account. *

*These periods may be slightly longer during Sale periods.

Return or exchange periods and costs

• You have 30 calendar days from the date your order is shipped to request a size exchange or a return.
• Returns delivered to store or a SEUR pickup point are free of charge. It is recommended to make a single request to process the exchange or return.(*)
• Returns or exchanges at pickup points are handled through SEUR and via UPS in France and Portugal.
• The cost of returns in the Balearic Islands will be borne by the customer.

*The first exchange or return for each order is free. Any additional exchanges or returns will incur a charge of €1.95.

*In-store returns are only available in mainland Spain.

Ways to process a return or exchange

• In-store returns: go to your nearest Silbon store with the QR code sent to your email and the garment(s) to be returned. Exchanges cannot be processed in store; a return and a new sale will be processed instead. Exchanges and returns cannot be processed in Silbon stores located in El Corte Inglés or Outlet stores.
• Online returns: Request a return/exchange at a pickup point here.

Return or exchange conditions

• To process a return or exchange, items must keep all original labels and/or packaging, be in perfect condition and must not have been used.
• Exchanges or returns of underwear and socks cannot be requested.

Refund period

• Instant refunds will be available immediately to the account you indicate during the exchange or return request.
• If the selected refund method is not instant, the refund will be issued to the same payment method used for the order and will be effective within a maximum of 14 days.*
• If you return your order in store, the refund will be made to the same payment method used for the order and may take up to 14 days to appear in your account. *

*These periods may be slightly longer during Sale periods.

If an item has a flaw or defect and the return period has expired, the customer must notify our customer service team.

After the corresponding verification, the return will be handled by issuing a voucher for use on the website or by replacing the same garment, subject to availability.